FAQ
How do I care for my product?
To keep your FIATI suits and items looking their best, we recommend the following care instructions:
- Dry Clean Only: FIATI suits are made from high-quality fabrics that require professional dry cleaning to maintain their structure, fit, and color.
- Avoid Over-Cleaning: Dry clean your suit only when necessary to avoid fabric wear. Spot clean small stains with a clean cloth and water.
- Proper Storage: Hang your suit on a sturdy, wide-shouldered hanger to maintain its shape. Store it in a breathable garment bag to protect it from dust and moisture.
- Steam, Don’t Iron: Use a steamer to remove wrinkles, as direct heat from an iron may damage the fabric. If ironing is necessary, use a low setting with a cloth barrier.
- Rotate Your Suits: Allow your suit to rest for a day between wears to let the fabric recover and maintain its form.
- Brush Off Debris: Use a soft garment brush to remove lint, dust, and dirt after each wear.
By following these care tips, you’ll preserve the quality and longevity of your FIATI pieces, ensuring they continue to make a lasting impression.
How do I know that the products I buy are authentic?
You can be confident that your FIATI products are authentic through the following signature details:
- Exclusive Designs: FIATI’s designs are unique to the brand, with custom patterns and styles you won’t find anywhere else.
- Hand-Selected Fabrics: Each fabric is carefully chosen specifically for FIATI, ensuring the highest quality and uniqueness in every piece.
- Distinctive Inside Lining: The interior lining of every suit is specially designed for FIATI, adding an unmistakable touch of sophistication.
- Custom Lapels and Pockets: FIATI suits feature signature lapel sizes and pocket lengths, tailored to enhance the suit’s fit and appearance.
- Exceptional Stitching: The quality of our stitching is unmatched, ensuring durability, precision, and a flawless finish.
These details make FIATI products stand out and confirm their authenticity, ensuring every piece is a true reflection of our brand’s commitment to craftsmanship and quality.
How do I know my size?
To find your size with FIATI, simply refer to the size guide available on every product page. The guide includes tables with measurements for jacket, pants, and shirt sizes, all provided in inches. You can easily match your measurements or find something close to achieve the perfect fit. Our sizes are specifically designed for a comfortable and tailored feel, ensuring you look and feel your best in every FIATI piece.
How will I know when my order is placed?
Once your order is successfully placed on the FIATI website, you will receive a confirmation email. This email will include your order details, a unique order number, and an estimated timeline for delivery. If you do not receive the email shortly after placing your order, be sure to check your spam or junk folder. You can also log in to your FIATI account to view your order status at any time.
How can I pay for my order?
FIATI offers several convenient payment options for your order. You can pay using:
- Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
- PayPal: Secure and fast, PayPal allows you to complete your purchase with just a few clicks.
- Apple Pay/Google Pay: Pay easily using your mobile device for a seamless checkout experience.
All transactions on the FIATI website are encrypted and secure to protect your information.
How do I contact customer service?
You can contact FIATI customer service Monday to Friday, from 10 AM to 6 PM. Feel free to reach us by email at sales@fiati.net for any inquiries or assistance. We are always happy to help!
Do you ship globally?
At this time, FIATI ships exclusively within the United States. However, we do plan to expand into other markets in the near future. To stay informed about our global shipping updates, please sign up for our newsletter!
Do you offer free shipping?
Yes, FIATI offers free shipping on all orders within the United States. There are no additional shipping costs, so you can enjoy our custom and ready-to-wear suits without extra fees!