REFUND POLICY

At FIATI, we are committed to our valued customer’s satisfaction. We hope that you are pleased with every purchase. If you are not satisfied, for any reason, please see below.


THERE ARE NO REFUND OR EXCHANGES ON FINAL SALE OR CUSTOM ORDERS

All qualified merchandise must be returned within 14 days of receiving your order. Merchandise is qualified for a return if it is in a new and unused state, in perfect condition, with all protective materials in place and the FIATI tag attached to them (if applicable). This also includes all packaging and accessories.

We reserve the right to not accept any return if the merchandise shows signs of wear or has been used or altered from its original condition in any way.

For example, we may deny a return under the following circumstances:



  • the merchandise has been used, worn, damaged or washed;
  • the Fiati tag is not attached to the merchandise. Please note that the FIATI tag constitutes an integral part of the merchandise; and/or
  • you have not returned any packaging which is considered an integral part of the merchandise.


You will be informed if we choose to deny your return for any reason.;

If you believe the merchandise, you have received is damaged or defective, you must make a claim within 7 days of receiving your order.



All refunds are subjected to a 10% restocking fee. Refunds will be credited to the original form of payment, less the restocking fee. You should allow up to 14 days to process your return.


There’s no restocking fee charged to exchange your purchase for an alternative size or color (subject to availability when you request a return). If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.

You are responsible for return shipping fees and may ship back the merchandise using the carrier of your choice. We suggest using a carrier that provides you with a tracking number. Please note, merchandise should not be returned without prior notice. Merchandise returned to us without prior notification will be returned to the sender.

Please email sales@fiati.net to start your return or exchange. Be sure to include the following details:



Name:
Email:
Order #:
Product Name:
Reason for Return/Exchange: